Terms And Conditions
1. Product Information Disclaimer
The products sold by Glowel Healthcare and any claims associated with specific items have not been evaluated by regulatory bodies within the UK or European Union. These products are not intended to diagnose, treat, cure, or prevent any disease.
All information provided on our website and in product descriptions is for informational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before starting any new supplement, exercise program, or medication, especially if you are pregnant, nursing, taking medications, or have an existing health condition.
2. Caution:
- Consult your healthcare practitioner before taking supplements alongside other medications.
- Seek professional advice before using supplements during pregnancy or breastfeeding.
- Consult a healthcare professional before administering supplements to individuals under 18 years of age.
- Keep supplements out of the reach of children.
- Store products in a cool, dry place.
- If you experience any adverse effects such as nausea, headaches, diarrhea, or other discomforts, discontinue use and seek medical advice.
3. Terms and Conditions of Sale
By purchasing from Glowel Healthcare, you agree to these terms and conditions. If you do not accept these terms, please do not proceed with your purchase.
4. Cancellations
Our orders are dispatched automatically. Cancellation requests must be made promptly via email or phone.
5. Cancellation Policy:
- You have the right to cancel your order within 14 days of receiving your product without providing a reason.
- To cancel, you must notify us by email or phone within the 14-day period.
- You may be required to provide evidence of return shipment.
- Upon cancellation, we will refund all payments received, including standard delivery charges, minus any additional costs for non-standard delivery options.
6. Returns Address:
- Y&T Global Wellness Ltd.
- Unit 45 Axis Park, Manasty Road, Peterborough, PE2 6UP.
You are responsible for return shipping costs unless the product is faulty or incorrectly supplied.
7. Returns and Refunds
If you are dissatisfied with your purchase, please return the unused and unopened product within 14 days for a refund. Items must be in re-sellable condition.
In cases of damaged or incorrect products, Glowel Healthcare will cover the return shipping costs and arrange a replacement or refund. Please inspect your package upon arrival. If damage occurred during shipping, request a damage report from the courier immediately.
8. Packaging Information
Our products are packed in eco-friendly, heat-sealed resealable pouches made from recycled paper and lined with nylon for durability.
- Each packet is sealed for freshness.
- If your packet arrives unsealed, please do not use the product.
- Packaging includes complete product information, including ingredients and any relevant warnings.
9. Shipping
We offer shipping across the UK and EU regions:
- UK orders placed before 5 PM are dispatched the same working day.
- Orders placed on weekends or public holidays are dispatched the next working day.
- Standard delivery is Royal Mail First Class or DPD.
- If you prefer recorded or special delivery, please contact us before ordering.
- In cases where re-delivery is required due to customer absence, additional delivery fees may apply.
Please ensure that all shipping information is accurate at checkout. Orders are accepted via secure online payment methods, including PayPal.
10. Limitation of Liability
We collect your personal data solely to fulfill your order and improve our service. Your information is protected and will not be shared with third parties without your consent.
11. Pricing Policy
Glowel Healthcare reserves the right to update product prices at any time without prior notice. In case of technical errors in published pricing, we reserve the right to cancel orders and issue full refunds.
12. Consumer Rights and Contact Information.
We are committed to providing products that meet consumer rights standards. If you believe we have not fulfilled our obligations, please contact us.
Useful links for consumers:
- Online Dispute Resolution Platform (EU)
Contact Details:
- Y&T Global Wellness Ltd.
- Unit 45 Axis Park, Manasty Road, Peterborough, PE2 6UP.
- Email: contact@ytglobalwellness.co.uk
- Company Registration Number: 13981137
13. Complaints
At Glowel Healthcare, we take all complaints seriously. Our Quality and Safety Team investigates every concern thoroughly. To assist us, please provide the product batch number when filing a complaint. For food safety-related issues, you may be asked to complete a food safety questionnaire.